We believe in our own exceptionalism. We don’t aspire to be good or even great–we hustle to be the absolute best in all we do. We hire exceptional people, challenge them to accomplish exceptional things, and win exceptional results for our customers. We do this through six guiding principles:
Above all, we do what’s right.
We each have lofty career ambitions, but above all, we agree that our work is about helping our team and clients win, within the confines of what is legally and morally right. With this comes some simple maxims: we always view the world through the lens of our customers and do what’s best for them. We always prioritize what creates long-term value over our own personal ambitions. And we always operate within appropriate legal and moral guidelines.
We love our customers.
Our customers are our reason for being. We seek to understand the world first through their eyes, recognizing that their success means our success. What does winning mean to our customers? What keeps them up at night? And how can we help? These are the essential questions we are maniacally focused on solving.
We say what we mean, and do what we say.
We hold ourselves accountable for setting and achieving high goals. When we fall short, we take full responsibility, learn, and do better next time. Each of us is our own most vocal critic, yet one another’s most enthusiastic advocate—always reflecting on the thumb before pointing the finger.
We empower people.
We believe that people perform best when given the power and freedom to do their jobs. The role of leadership is to set common goals and encourage people to work together to achieve them, not to micromanage. We respect the judgment of those closest to the work. We trust our people to do the right thing and avoid unnecessary rules and bureaucracy.
We respect people and respect time.
We believe we have exceptional people—people that possess high character in addition to high intellect. We therefore have no tolerance for selfish, mean, or boorish behavior. Respecting people also means taking care of ourselves. We take time away from work to maintain our health and creativity. Wherever possible, we cut unnecessary bureaucracy, decision loops, and inefficient processes.
We get stuff done.
We work in a dynamic industry and commit to getting things done—quickly. We prioritize progress over perfection: perfect is good, done is better. We also recognize that each of us brings a unique perspective and believe that moving quickly can't come at the expense of stifling diverse viewpoints. Yet once a decision is made, we agree to move forward without renegotiating the outcome. In short, we can disagree but must wholeheartedly commit.