Unified Identity, Unlimited Potential: How Harley-Davidson's Identity Foundation Improves Experiences and Revenue

RampUp 2025 Session

Customers are so much more than scattered data points. A unified identity foundation is key to transforming fragmented insights into a complete customer picture – fueling marketing innovation, better customer experiences, and measurable growth.

Harley-Davidson shares its journey establishing a unified identity that transforms marketing activation, measurement, and insights. Explore their successes, obstacles, and lessons learned, and discover how to:

  • Demonstrate the tangible impact of unified identity with incremental use cases – from measurement to activation to personalization
  • Structure an identity roadmap that connects strategy, infrastructure, and outcomes
  • Use clean rooms to achieve closed-loop measurement, predictive targeting, and scalable addressability
Video

Unified Identity, Unlimited Potential: How Harley-Davidson's Identity Foundation Improves Experiences and Revenue

RampUp 2025 Session

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Customers are so much more than scattered data points. A unified identity foundation is key to transforming fragmented insights into a complete customer picture – fueling marketing innovation, better customer experiences, and measurable growth.

Harley-Davidson shares its journey establishing a unified identity that transforms marketing activation, measurement, and insights. Explore their successes, obstacles, and lessons learned, and discover how to:

  • Demonstrate the tangible impact of unified identity with incremental use cases – from measurement to activation to personalization
  • Structure an identity roadmap that connects strategy, infrastructure, and outcomes
  • Use clean rooms to achieve closed-loop measurement, predictive targeting, and scalable addressability

Speakers

Erin Boelkens
VP of Product, LiveRamp
Brian Enderlein
Director, Growth Hacking, Harley-Davidson
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