Customer Experience 2025: Trends, Technology, and Tactics Shaping CX

In today’s digital world, technology like AI is transforming how brands connect with their audiences – and consumer expectations are evolving fast. To stay ahead, marketers are looking to social media reach and customer satisfaction scores to better understand what consumers need and desire. One thing is clear: Customers expect more personalization – and there has never been a better time to reach audiences in innovative ways.

Download this analyst report from EMARKETER and LiveRamp to:

• Discover how customers want to interact with brands based on their needs and demographics
• Learn what customers really think about AI and chatbots in customer service
• Explore how marketers are reshaping strategies to match evolving customer expectations

Get your copy of EMARKETER’s “Infopack: Customer Experience 2025” report now.