We believe in our own exceptionalism. We don’t aspire to be good or even great–we hustle to be the absolute best in all we do. We hire exceptional people, challenge them to accomplish exceptional things, and win exceptional results for our customers. We do this through five guiding principles:
Above all, we do what’s right.
We see the world through the lens of our customers and do what’s best for them. We embrace debate in the search for truth. We prioritize long-term value over personal ambitions.
We say what we mean, and do what we say.
We shoot straight and combine candor with kindness. And we hold ourselves accountable for setting and achieving big, scary goals.
We empower people.
We believe that people perform best when given power and freedom, and respect the judgment of those closest to the work. We trust our people to do the right thing and avoid unnecessary rules and bureaucracy.
We respect people and respect time.
We believe that exceptional results are achieved by exceptional people. And we believe that exceptional people possess high character in addition to high intellect–no tolerance for selfishness. We also respect time (both ours and our customers’) by automating and optimizing wherever possible.
We get stuff done.
We prioritize progress over perfection. We give grace for errors of action, provided we learn and get better. We always surface our challenges: bad news travels faster than good news.